CSR of the Year

Nominations are now being accepted for the 2024 CSR of the year!

Nominations are now being accepted for the 2024 National Outstanding CSR of the Year. This award is the highest honor for insurance customer service representatives who have distinguished themselves through contributions to their industry and profession.

Self-submissions are encouraged.

Deadline for all materials: May 1

This award is open to everyone, regardless of affiliation or professional designation.

Eligible candidates must:

  • Be insurance customer service representatives, account managers, or have primary responsibility for customer service duties

  • Submit a completed Entry Form that includes references, education/contribution/achievement information

  • Submit letters of recommendation from business/professional references

  • Write a 500 to 1000-word essay on: "Transferable Skills are learned from experience which includes prior careers, education, volunteer work, or personal encounters. What are the top three skills you transferred from outside the insurance industry to your current job role? Discuss how you leverage your skills, continue to develop and evolve them, and how you transfer your expertise to others to ensure perpetually exceptional customer service."

If selected as a State Winner, a short video entry will be required for consideration for the National Competition.

2024 CSR of the Year