CSR of the Year
Nominations are now being accepted for the 2026 CSR of the year!
Nominations are now being accepted for the 2026 National Outstanding CSR of the Year. This award is the highest honor for insurance customer service representatives who have distinguished themselves through contributions to their industry and profession.
Self-submissions are encouraged.
Deadline for all materials: August 1
This award is open to everyone, regardless of affiliation or professional designation.
Eligible candidates must:
Be insurance customer service representatives, account managers, or have primary responsibility for customer service duties
Submit a completed Entry Form that includes references, education/contribution/achievement information
Submit letters of recommendation from business/professional references
Write a 500 to 1000-word essay on the following topic:
Purpose: This essay is inspired by Love Letters, a brief self-reflection activity designed to help you reconnect with what you love about this industry and your professional journey within it. It offers an opportunity to pause, reflect, and articulate the passion, growth, and purpose that shape who you are as a CSR today and who you aspire to be in the future.
In your essay, reflect on what you love about this industry - what first drew you to it, what continues to inspire you, and why the work matters to you. Consider your professional journey, including key moments, challenges, or milestones that have shaped your growth, the skills and values you are most proud of developing, and how these experiences have influenced the way you show up in your role. As part of this reflection, look ahead by sharing how your passions and experiences continue to motivate you, the impact you hope to make moving forward, and how you see yourself contributing to the continued success and evolution of this industry.
